Delivery

Expeditions

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Shipments of less than 30 kg are made by providers DHL and La Poste. The lead time for these providers is 24 to 48 hours depending on the destinations. Typically 90% of deliveries are made within 24 hours. The deadlines for DOM-TOM are extended. In all cases, MOOWSTICK informs you of the shipment of the package. You can check the tracking of your package using its tracking number. Delivery time varies from 24 to 72 hours depending on these destinations and the quantities ordered.

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Availability of goods

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Products of any kind are delivered within 2 to 5 days (subject to availability in stock). If out of stock or if there is a remainder of order from our suppliers, MOOWSTICK undertakes to inform the customer by email or by telephone in order to indicate the new delivery time of his order, or to offer a replacement product, for example, different length of coil.

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Control of products received

Upon receipt of the package, the customer is required to check the delivered goods. The customer must open the package in order to control it himself. He must immediately report in writing on the transport voucher any damage observed. This approach makes the claim incontestable because writing "Subject to unpacking" has no legal value. A registered letter with acknowledgment of receipt must be sent to the carrier within 3 days.

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In addition to this, you need to know more about it.